Frequently asked questions

Are the rates per person or per room?
Our rates are per room and include breakfast buffet (non cancellable rate does not include breakfast) and VAT. The packages rates that can be booked online, are the only per person rates you will find.
The rates do not include city tax of 3,80 Euro per person and night.

Do I need a guarantee for my reservation?
You need to guarantee your reservation by credit card or an advanced payment.

When is check in/check out possible at the hotel?
Due to the coronavirus (COVID-19), we had to reduce the reception and service hours. Check in is from 1 p.m. until 8 p.m. Check out is from 7.30 a.m. until 11 a.m. Other times are only possible if you inform us either in writing or per telephone.

Is it possible to check in early?
It is possible to check in early, but we can’t guarantee that your room will be available before 1 p.m. However you can store your luggage at the hotel when you arrive early.

Is it possible to check in later?
For later arrival please contact the hotel in advance to confirm the possibility.

Is it possible to check out earlier?
If you want to check out earlier you need to pay the day before your departure. Our chef will gladly arrange a lunch bag for you, in case you are missing our breakfast time.

Is it possible to check out later?
Check out is from 8 a.m. till 11 a.m. To make other arrangements, please advise the reservationist when securing your room. We will be happy to accommodate special requests based on availability. Please notice, that there might be additional cost for late check out.

Is it possible to store the luggage at the hotel after check out?
We gladly store your luggage after check out, so that you can enjoy Baden-Baden some more.

Do you have twin, triple and quadruple rooms?
We only have one twin room, however, the beds in the double rooms have two mattresses, two comforters and pillows. The suites do have double beds and sleeping sofas and can house either three or four people. We do offer one connecting room that allows direct access between one double and one single room. We also offer one suite with a connecting access to a single room, it is available for 5 people.

Does the hotel provide additional blankets or different pillow sizes?
Please ask the staff of the reception. We gladly provide you with additional blankets and let you choose from different pillow sizes.

Does the hotel provide baby cots?
The hotel has 3 baby cots.

Is breakfast included?
The Standard and Best Price room rates inlcude our scrumptuos breakfast buffet. Non cancellable rate does not include breakfast buffet.

When is breakfast in the morning?
Breakfast is from 7.30 a.m. till 10 a.m.

Where is breakfast?
It is served in our restaurant Rathausglöckel.

Is it possible to add half board/dinner to my reservation?
Half board is available for at our partner restaurant M10 for 22,50 Euro per person, per night. Please add your wishes to your booking and we will confirm as soon as possible.

When is the hotel reception available?
Please notice that the reception is staffed from 7.30 a.m. till 10 p.m. Starting at 6.30 a.m. our breakfast personal will help you with your requests. You can reach us by telephone 24 hours a day.

Is there WIFI access at the hotel?
The reception will gladly provide free of charge password for WIFI access in the whole house.

Do you have non-smoking rooms?
Yes, all our rooms are non-smoking. We enforce strict fines for smoking in the room.

Is there a possibility to smoke in the hotel?
You can either smoke on the roof-top terrace or in the winebar of the hotel. In the rooms, and restaurant smoking is forbidden.

Are there rooms with a bathtub?
There is one double room and one suite with a bathtub. All other rooms have showers.

What credit cards are accepted?
The hotel accepts EC cards, VISA, MasterCard and American Express.

Where can I park my car?
The hotel offers discounted parking cards for a nearby parking garage. You can stay there for 10 Euro per night. You must get this parking card at the reception desk before you park your car. If you plan to park by the hour, the garage will charge you 1,50 Euro per hour.

Are pets allowed at your hotel?
Service Dogs are allowed in one of our rooms on the ground floor. There will be an additional cost of 30 Euro.

What is the hotels cancellation policy?

Best Price/Standard rate: If cancelled or modified up to 2 days before date of arrival, no fee will be charged. If cancelled or modified later,  80% of the total price will be charged. If we are able to re-rent the rooms, we charge only the price difference. In case of no-show, 100% of the total price will be charged. Non-refundable rate: you will not be able to cancel or modify the booking and you cannot change the date of arrival. We strongly suggest that you book a travel insurance. All cancellations must be made in writing. For group reservations,  kongress reservations and long term booking, different cancellation terms will apply. Please check your reservation confirmation for the cancellation policy.

What if I want to cancel my reservation made at, or
If you made your reservation at one of the hotel reservation systems you also need to cancel the reservation there.

How far is the hotel from …

… The Baths? 2 minutes walking distance
..   The hiking trail Panoranaweg? Just in front of the hotel
… The Casino? 5 minutes walking distance
… Festival Hall "Festspielhaus"? 15 minutes walking distance
… Convention Center? 10 minutes walking distance
… Kurhaus with park? 5 minutes walking distance
… Pedestrian zone? Just down the steps

The reception will gladly show you your way to all the important sites of Baden-Baden on your personal free of charge city map.

How far is the hotel from the airports?

    ·         Karlsruhe/Baden-Baden è 18 km, 25 minutes (about 40 Euro with taxi, there is also a bus to Baden-Baden)
    ·         Stuttgart è 114 km, 1 hour 20 minutes (about 200 Euro with taxi, hotel can arrange less expensive transfer)
    ·         Frankfurt è 165 km, 1 hour 45 minutes (about 250 Euro with taxi, hotel can arrange less expensive transfer)
    ·         Strasburg è 75 km, 1 hour

How far is the hotel from the train station Baden-Baden?
The train station is 7 km (15 minutes by car) away.

How do I get to the train station?
You can either take a taxi (cost about 22 euro) or the Bus 201 (every 10 minutes)

Where can I get a taxi? Which bus do I have to take?
The reception gladly assists by finding the right bus and ordering a taxi.

Does the hotel provide transfer from the airport or train station?
Upon advance notice the hotel staff will gladly arrange your transfer from the airport Karlsruhe/Baden-Baden or the train station Baden-Baden. Please contact us with your wishes during the booking process. We are usually able to arrange cost-efficient transfers to all airports.

Does the reception assist with free-time activities?
The reception provides you with information about free-time activities in Baden-Baden. In the hotel hall you can also find an information folder with many suggestions. Please note that if you are visiting for the first time, one night might be too short to experience all activities Baden-Baden has to offer.

Does the reception assist with dinner reservations?
Please ask the reception about restaurant recommendations. We gladly make reservations for you and show you sample menus. Please note that on the weekends restaurants tend to be very full. Please reserve a table as soon as possible.

Does the hotel provide discounted tickets for the spas?
The hotel offers discounted tickets for the Caracalla (2 hours) and the Friedrichsbad (normal entrance fee of 3 hours).

Why doesn’t the hotel have an elevator or air conditioner?
Due to the preservation order (the buidling is a historic monument)  it is not allowed to add an elevator and ac system to our hotel.

When was the hotel built?
The houses were built in the 17th century. The hotel was completely modernized in 2009.

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